f333 Terms & Conditions

By accessing, registering with, or using f333 in any capacity, you confirm that you have read, understood and agreed to be bound by these Terms & Conditions, together with our Privacy Policy and Responsible Gaming Policy, all of which are incorporated herein by reference. These documents collectively form the entire agreement between you and f333 with respect to your use of the platform.

Your continued use of f333 following any update or revision to these Terms shall constitute your acceptance of the revised Terms. f333 recommends that you review this page periodically to remain informed of any changes. The effective date displayed at the top of this document indicates when the current version came into force.

Where these Terms are translated into any other language for convenience, the English-language version shall prevail in the event of any inconsistency or dispute.

Use of the f333 platform is restricted to individuals who satisfy all of the following conditions:

• You are at least 21 years of age. This is a strict minimum and there are no exceptions.
• You are accessing f333 of your own free will and for personal, non-commercial entertainment purposes.
• You are not acting on behalf of any third party when registering an account or placing bets.
• You are not a current employee, contractor, agent, or close family member of an employee of f333 or any of its affiliated companies or game providers.
• You have not previously been excluded from f333 through a self-exclusion request or account closure for breach of these Terms.

f333 does not knowingly accept registrations from persons who are legally prohibited from participating in online gambling under the laws applicable to their place of residence. It is your sole responsibility to ensure that your use of f333 complies with all applicable local laws and regulations. f333 makes no representation that its services are lawful in any particular jurisdiction.

To access the full range of f333 services, you must create a player account. During registration, you are required to provide accurate, current and complete information, including but not limited to your full legal name, date of birth, residential address and contact details. Providing false or misleading information is a breach of these Terms and may result in immediate account closure.

One account per player: Each individual may register and maintain only one f333 account. The creation of multiple accounts — whether under your own identity or using alternative names, email addresses, phone numbers or payment methods — is strictly prohibited. Where duplicate accounts are identified, f333 reserves the right to close all associated accounts and retain any funds that cannot be attributed to legitimate play.

Account security: You are solely responsible for maintaining the confidentiality of your username and password. You must not share your login credentials with any other person. f333 will treat all activity conducted through your account as authorised by you. If you suspect that your account has been accessed without your authorisation, you must notify f333 immediately by contacting [email protected].

Verification: f333 may, at its sole discretion and at any time, request that you complete a Know Your Customer (KYC) verification process. This may require you to submit copies of government-issued identification, proof of address, or proof of payment method ownership. Your account may be restricted pending the outcome of any such verification review.

All financial transactions on f333 are conducted in Bangladeshi Taka (BDT). f333 supports the following deposit and withdrawal methods: bKash, Nagad, Rocket (Dutch-Bangla Bank), and Upay. Additional payment methods may be added or removed from time to time; the current list of supported methods is always displayed within your account wallet section.

Deposits: Deposits made via bKash, Nagad, Rocket and Upay are typically credited to your f333 balance instantly. f333 does not impose a fee on standard deposits, though your mobile wallet provider may apply its own charges. Minimum and maximum deposit amounts are displayed at the point of transaction and may vary by payment method.

Withdrawals: Withdrawal requests are processed back to the same mobile wallet used for the most recent qualifying deposit, as a standard anti-fraud measure. Processing times are typically within 2–24 hours, depending on the payment method and time of day. f333 reserves the right to carry out additional verification checks before processing any withdrawal, which may temporarily extend processing times.

Withdrawal conditions: Funds must be wagered at least once before a withdrawal request can be submitted, unless a specific promotional condition states otherwise. Bonus funds are subject to their own wagering requirements and cannot be withdrawn until those requirements are fully met.

• Withdrawal requests that fail due to incorrect wallet details provided by the player are the player's responsibility.
• f333 reserves the right to impose daily, weekly or monthly withdrawal limits. Current limits are displayed in the account wallet section.
• In the event of a suspected breach of these Terms, f333 may hold a withdrawal pending investigation for up to 30 days.

f333 offers a range of bonuses, free bet tokens, loyalty credits and promotional incentives from time to time. Each offer is subject to its own specific terms, including wagering requirements, minimum odds conditions, eligible games, time limits and maximum withdrawal caps. These specific terms are communicated at the point the offer is presented to you.

General bonus rules applicable to all offers:

• Only one bonus may be active at a time unless a specific promotion expressly states otherwise.
• Bonuses are non-transferable and may not be exchanged for cash until all applicable wagering requirements have been satisfied.
• f333 reserves the right to withdraw, amend or cancel any bonus offer at any time without prior notice, in cases where abuse or technical error is suspected.
• Bonuses credited in error must be returned upon request. f333 may reverse erroneous bonus credits directly from your account balance.
• Players who, in f333's reasonable opinion, are using bonus offers in a systematically exploitative manner (including but not limited to bet-hedging across multiple accounts, or placing low-risk bets designed solely to satisfy wagering requirements) may have their bonus access restricted.

Golden Bank loyalty programme: Gold Credits earned through the f333 Golden Bank programme are governed by the specific Golden Bank terms available on the Golden Bank page. Credits have no cash value until redemption thresholds are reached and the redemption process is completed in full.

All sports bets placed on f333 — including cricket, football, kabaddi, and all other markets — are subject to the specific betting rules applicable to each sport and market type. These rules govern settlement, void conditions, in-play procedures, and cash-out eligibility.

General betting rules:

• Bets are only confirmed once a bet receipt has been generated and displayed within your account betting history. Unconfirmed bets are not valid.
• Once confirmed, a bet may not be altered, cancelled or reversed by the player, except where a cash-out option is available and the player exercises it within the permitted window.
• In the event of obvious pricing errors ("palpable errors"), f333 reserves the right to void and refund bets placed at the erroneous odds, regardless of the outcome of the event.
• Events that are postponed, abandoned or otherwise not completed within a timeframe specified in the relevant sport's rules may be voided and stakes returned, subject to sport-specific settlement rules.
• f333 reserves the right to limit the maximum stake or maximum winnings on any market, event or individual player account at its sole discretion.
• Match-fixing, insider information and any form of corrupt betting are strictly prohibited. f333 cooperates with sports integrity bodies and relevant authorities where suspicious betting patterns are identified.

Sport-specific rules for cricket markets — including BPL, T20 World Cup, IPL and Bangladesh Tigers fixtures — are available within the Crickex section of the platform.

f333 offers live casino games and slot titles provided by third-party game studios including Evolution Gaming, Pragmatic Play, Pragmatic Play Live, NetEnt, Microgaming, Spribe and Ezugi. Each game is governed by its own paytable, return-to-player (RTP) percentage and game rules, which are accessible within the game interface itself.

Random Number Generation: All slot games use certified random number generators (RNGs) that have been independently audited. The outcomes of all games are entirely random and cannot be influenced by the player, f333 or any third party.

Live casino: Live dealer games are streamed in real time from studio environments. In the event of a technical disconnection during a live game round, the round will be settled according to the recorded game state at the time of disconnection. f333 accepts no liability for losses arising from internet connectivity issues on the player's side.

Minimum and maximum bets: Each game carries its own minimum and maximum bet limits, which are displayed within the game interface. These limits may vary depending on the game provider, game variant and your account tier.

The following conduct is strictly prohibited on the f333 platform. Violation of any of these prohibitions may result in immediate account suspension, permanent closure and forfeiture of balances:

• Registering more than one account under any identity, whether your own or another person's.
• Providing false, inaccurate or misleading information during registration or at any subsequent point.
• Using the platform if you are under 21 years of age.
• Using automated software, bots, scripts or any other technology to interact with f333 in a non-human manner.
• Exploiting errors, glitches, or vulnerabilities in the platform software for financial gain.
• Colluding with other players in live casino games or any other competitive game format.
• Using the platform for any money laundering, fraud, or other criminal purpose.
• Attempting to reverse-engineer, decompile, or otherwise tamper with any part of the f333 platform or its underlying software.
• Engaging in any form of systematic bonus abuse, including the use of multiple accounts or coordinated accounts to exploit promotional offers.
• Placing bets based on inside information in relation to sports events (match-fixing).

All content on the f333 platform, including but not limited to text, graphics, logos, icons, images, audio clips, game software, and the overall look and feel of the platform, is the property of f333 or its content licensors and is protected by applicable intellectual property laws.

You are granted a limited, personal, non-exclusive, non-transferable licence to access and use the f333 platform solely for your own personal entertainment purposes. This licence does not permit you to:

• Copy, reproduce, distribute, publish or create derivative works from any platform content without prior written consent from f333.
• Use any f333 branding, trade marks, logos or game assets for any commercial purpose.
• Frame or mirror any part of the f333 website on any other website or application.
• Scrape, crawl or systematically extract data from the f333 platform.

The f333 name, logo, and brand identity are trade marks of f333. Unauthorised use of these marks is strictly prohibited.

f333 collects and processes personal data in accordance with its Privacy Policy. By registering an account, you consent to the collection and use of your personal information as described in that policy. The Privacy Policy forms part of these Terms and is incorporated by reference.

Key points from our privacy practices that are directly relevant to these Terms include:

• Your personal data is used solely for the purposes of account administration, fraud prevention, responsible gaming, and legal compliance.
• f333 does not sell or rent your personal data to third-party marketing companies.
• Your financial transaction data is used only for payment processing and AML (anti-money laundering) compliance purposes.
• f333 uses SSL/TLS encryption across all data transmissions between your device and the platform.

For full details of how your data is collected, stored, used and protected, please read the f333 Privacy Policy.

f333 is committed to promoting responsible gambling and maintaining a safe gaming environment for all players. We provide the following tools within every f333 account to help players manage their gambling activity:

• Deposit limits: Set daily, weekly or monthly caps on the amount you can deposit into your f333 account.
• Session time limits: Set a maximum duration for each gambling session, after which your session will automatically end.
• Cooling-off periods: Take a short break from gambling for a defined period (24 hours to 6 weeks) without closing your account.
• Self-exclusion: Permanently or indefinitely exclude yourself from all f333 products. Self-exclusion requests are processed within 24 hours and cannot be reversed during the exclusion period.

If you believe that gambling is causing distress or financial harm to you or someone close to you, please contact our support team at [email protected] or visit the Responsible Gaming page for guidance and support resources.

To the maximum extent permitted by applicable law, f333 shall not be liable for any direct, indirect, incidental, special, consequential or punitive damages arising out of or in connection with your use of, or inability to use, the f333 platform or any of its services.

Without limiting the foregoing, f333 is not liable for:

• Any financial losses incurred through gambling activity on the platform.
• Loss or damage caused by third-party game providers, payment processors, or telecommunications failures beyond f333's direct control.
• Interruptions to service caused by maintenance, technical faults, denial-of-service attacks, or other circumstances outside f333's reasonable control.
• Decisions made by the player based on information displayed on the platform that subsequently proves to be inaccurate due to a technical error.
• Any loss arising from unauthorised access to your account where you have failed to maintain adequate security over your login credentials.

f333's total liability to you in respect of any claim arising under these Terms shall not exceed the total amount deposited by you into your f333 account in the 30 days preceding the event giving rise to the claim.

f333 reserves the right to amend, update or replace these Terms & Conditions at any time. Changes will take effect from the date they are published on this page. The effective date at the top of this document will be updated accordingly.

Where a change is material in nature, f333 will make reasonable efforts to notify registered players via the email address associated with their account or via an in-platform notification. However, it remains your responsibility to review these Terms periodically.

Your continued use of f333 after any changes to these Terms are published constitutes your acceptance of the revised Terms. If you do not accept a change, you must cease using the platform and may close your account by contacting [email protected].

These Terms & Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with applicable law. f333 operates as a platform accessible to players in Bangladesh and complies with all applicable obligations under the laws of the jurisdiction in which it operates.

In the event of any dispute between you and f333 that cannot be resolved through direct communication, the parties agree to attempt resolution through good-faith negotiation before pursuing any other form of dispute resolution. f333's support team is available at [email protected] as the first point of contact for all disputes.

Nothing in these Terms limits or excludes any statutory rights you may have as a consumer under applicable law that cannot be excluded by contract.

If you have any questions, concerns or complaints regarding these Terms & Conditions, or if you wish to exercise any rights referred to in this document, please contact the f333 support team using the details below. All enquiries are handled in English.

• Email: [email protected] (plain text — not a clickable link)
• Response time: Typically within 2 hours during Bangladesh Standard Time (BST, UTC+6) business hours; within 24 hours at all other times.
• Support availability: 24 hours a day, 7 days a week, 365 days a year.

For responsible gaming support specifically, please visit the Responsible Gaming page or email the address above with the subject line "Responsible Gaming Request".