f333 Privacy Policy

f333 operates the online betting and casino platform available at f-333.vip, which serves players across Bangladesh including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh and Cox's Bazar. As the operator of this platform, f333 acts as the data controller in respect of all personal information collected from players and visitors.

This Privacy Policy sets out, in plain and formal English, exactly what personal data we collect, why we collect it, how long we keep it, and with whom we may share it. It also explains your rights regarding that data and how to exercise them. We recommend reading this document alongside our Terms & Conditions and our Responsible Gaming policy, which together form the complete framework governing your relationship with f333.

f333 takes data privacy seriously. We recognise that many of our players access the platform via mobile devices on bKash, Nagad, Rocket and other mobile wallet services, and we are mindful of the particular sensitivity of financial and identity data in that context. Our data handling practices are designed with that in mind.

f333 collects the following categories of personal data. The table below summarises each category, the specific data points it contains, and the primary purpose for which it is collected.

f333 collects personal data through the following means:

• Direct collection: Information you provide when you register an account, complete KYC verification, contact our support team, or update your account profile. This is the primary source of identity and contact data.
• Transactional collection: Information generated automatically when you make a deposit or withdrawal via bKash, Nagad, Rocket or Upay. This includes transaction reference numbers, wallet identifiers and amounts.
• Automated collection: Technical data gathered automatically when you access the f333 platform, including IP address, device identifiers, browser type and session data. This data is collected via server logs and, where applicable, cookies (see Section 7).
• Third-party sources: In limited circumstances, f333 may receive data from payment processors or identity verification service providers for the purposes of fraud prevention or AML checks. This data is used solely for those stated purposes.

f333 does not purchase contact lists, source data from social media platforms, or use third-party lead generation services to build its player database.

f333 uses the personal data it collects for the following specific purposes:

• Account creation and management: To register your account, verify your identity and age, maintain your account settings, and provide you with access to the platform's full range of services.
• Payment processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay and other supported payment methods. Financial data is used solely for transaction processing and is not retained beyond the period required for financial record-keeping.
• Security and fraud prevention: To monitor for suspicious login activity, detect and prevent fraudulent transactions, enforce our one-account-per-player policy, and protect the integrity of the platform. Technical data including IP addresses and device fingerprints are used for this purpose.
• Legal and regulatory compliance: To comply with applicable anti-money laundering (AML) obligations, respond to lawful requests from regulatory or law enforcement authorities, and maintain records required under applicable law.
• Responsible gaming: To monitor betting patterns that may indicate problem gambling, enforce account-level restrictions you have set (such as deposit limits or self-exclusion), and fulfil our responsible gaming obligations.
• Customer support: To respond to your enquiries, resolve complaints, and maintain records of communications for quality and compliance purposes.
• Platform improvement: Aggregated, anonymised technical data is used to analyse platform performance, identify errors, and improve the user experience — particularly for mobile users accessing f333 on lower-bandwidth connections common across Bangladesh.
• Marketing communications: Where you have given explicit consent, f333 may send you promotional communications about offers, bonuses and new features. You may withdraw this consent at any time by contacting [email protected].

f333 processes your personal data on the following legal bases, depending on the specific purpose of the processing:

• Contractual necessity: Processing that is required to create and operate your account, process your transactions, and deliver the services you have requested under our Terms & Conditions. Without this processing, f333 cannot provide its services to you.
• Legal obligation: Processing that is necessary for f333 to comply with applicable laws, including anti-money laundering obligations, age verification requirements, and responses to lawful regulatory or law enforcement requests.
• Legitimate interests: Processing carried out on the basis of f333's legitimate interest in maintaining the security of the platform, preventing fraud, conducting internal analytics to improve services, and enforcing its Terms & Conditions. Where we rely on legitimate interests, we have assessed that our interests are not overridden by your privacy rights.
• Consent: Processing for direct marketing communications, and the use of non-essential cookies and tracking technologies. You may withdraw consent for these activities at any time.

f333 does not sell, rent or trade your personal data. We share your data only in the following limited circumstances:

• Payment processors: Your financial data is shared with mobile wallet operators (bKash, Nagad, Rocket, Upay) and any intermediary payment gateway services solely to the extent required to process your deposit or withdrawal transactions.
• Game providers: Certain technical identifiers (such as a pseudonymised player ID) may be passed to third-party game studios — including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe and Ezugi — to load and operate games within your session. These providers do not receive your full name, contact details or financial data.
• Identity verification providers: Where KYC verification is required, identity documents may be processed by a third-party verification service. These providers are bound by strict confidentiality obligations and process data only for verification purposes.
• Legal authorities: f333 may disclose personal data to regulatory bodies, law enforcement agencies or courts where required to do so by applicable law, or where f333 has a good-faith belief that disclosure is necessary to protect the rights, property or safety of f333, its players, or the public.
• Business transfers: In the event of a merger, acquisition or sale of all or part of f333's business operations, personal data held by f333 may be transferred as part of that transaction. Affected players would be notified in advance of any such transfer.

f333 uses cookies and similar technologies to operate and improve the platform. A cookie is a small text file stored on your device by your browser when you visit a website. The following types of cookies are used on f333:

• Essential cookies: Required for the platform to function. They enable you to log in, maintain your session, load games, and process transactions. These cookies cannot be disabled without breaking core platform functionality.
• Security cookies: Used to detect suspicious or fraudulent activity, enforce login session limits, and protect against cross-site request forgery (CSRF) attacks.
• Performance cookies: Used to collect anonymised data about how players navigate the platform, which pages load slowly, and where errors occur. This data is used solely to improve platform performance — particularly on mobile connections.
• Preference cookies: Used to remember your display and account preferences between sessions so you do not need to reconfigure them each time you visit.

f333 does not use third-party advertising cookies or tracking pixels from social media platforms. Where performance cookies are used, the data collected is anonymised before analysis and is not associated with your player profile.

You may manage your cookie preferences through your browser settings. Note that disabling essential cookies will prevent you from accessing certain platform features, including account login and game play.

f333 retains personal data only for as long as it is necessary for the purpose for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account data: Retained for the duration of your account's active status, plus a period of up to five years following account closure, to satisfy legal record-keeping obligations and enable dispute resolution.
• Financial transaction records: Retained for a minimum of five years following the date of the transaction, in compliance with anti-money laundering record-keeping obligations.
• KYC and identity verification documents: Retained for the duration required to complete the verification process and for a period thereafter to comply with applicable AML obligations. Documents are securely deleted once the retention period expires.
• Customer support communications: Retained for up to three years from the date of the last communication in a given case, to enable quality review and dispute resolution.
• Technical and session data: Retained for a rolling period of up to 12 months, after which it is anonymised or deleted.
• Marketing consent records: Retained for the duration of your consent and for a reasonable period thereafter to demonstrate that consent was given.

f333 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure or destruction. These measures include:

• SSL/TLS encryption: All data transmitted between your device and the f333 platform is encrypted in transit using current-generation SSL/TLS protocols. This applies to login sessions, payment flows, and all account management operations.
• Access controls: Access to personal data within f333's systems is restricted on a strict need-to-know basis. Staff and contractors who require access to personal data do so under confidentiality obligations.
• Secure password storage: Account passwords are stored using one-way cryptographic hashing. f333 personnel cannot view your password in plain text.
• Intrusion detection: f333 operates automated systems to monitor for unusual access patterns, brute-force login attempts, and other indicators of unauthorised access.
• Vulnerability management: The platform undergoes periodic security assessments to identify and remediate vulnerabilities in the application and infrastructure layers.

While f333 takes all reasonable steps to protect your data, no internet-based system can guarantee absolute security. You are encouraged to use a strong, unique password for your f333 account and to avoid accessing the platform on unsecured public Wi-Fi networks. If you believe your account has been compromised, contact [email protected] immediately.

f333 recognises the following rights in respect of your personal data. You may exercise any of these rights by contacting [email protected] with the subject line "Data Rights Request":

f333 operates a strict minimum age policy of 21 years. The platform is not directed at individuals under the age of 21, and f333 does not knowingly collect personal data from anyone below that age threshold. If f333 becomes aware that personal data has been collected from a person under 21, that data will be deleted without delay and the associated account will be permanently closed.

Parents and guardians in Bangladesh are encouraged to use device-level parental controls and mobile carrier filtering services to restrict access to online gambling platforms for persons under 21 in their care.

The f333 platform may, from time to time, reference or link to third-party services such as game providers or payment processors. f333 is not responsible for the privacy practices or content of any third-party website or service. This Privacy Policy applies only to data collected and processed by f333 directly through the f-333.vip platform.

We encourage you to review the privacy policies of any third-party services you use in connection with f333 — including your mobile wallet provider (bKash, Nagad, Rocket, Upay) — as those providers operate under their own independent data protection frameworks.

f333 may update this Privacy Policy from time to time to reflect changes in our data processing practices, platform features, or applicable legal requirements. When material changes are made, the effective date at the top of this document will be updated and, where reasonably practicable, registered players will be notified via the email address associated with their account.

Your continued use of f333 following the publication of an updated Privacy Policy constitutes your acknowledgement of the updated terms. If you do not accept the revised policy, you must cease using the platform and may close your account by contacting [email protected].

We recommend reviewing this page periodically, particularly before making deposits or engaging with new features on the platform.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how f333 has handled your personal information, please contact us using the details below. All enquiries are handled in English and responded to during Bangladesh Standard Time (BST, UTC+6) business hours.

• Email: [email protected]
• Subject line for data requests: "Data Rights Request"
• Subject line for privacy concerns: "Privacy Concern"
• Response time: Within 2 hours during BST business hours; within 24 hours at all other times.
• Availability: 24 hours a day, 7 days a week.